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Desktop Support
- Desktop Support
- Great cereer opportunity and training
- Fantastic $$
Your Role
As Desktop Support Engineer you will be working within a well established and busy internal support team. You will be responsible for providing day-to-day support to the internal stakeholders across Australia, performing installation of workstations and printers, hardware and software upgrades, general maintenance of hardware and networks and other project works.
This is a great environment, working within a technically strong and friendly team who work hard to provide efficient support and consistent delivery to internal users.
You will be responsible for:
- Installation and maintenance of workstations and printers
- Hardware and software upgrades
- Delivering support ensuring the maintenance of SLA’s
- Testing and documenting of standards based around efficient and repeatable installation of hardware
- Creation of user profiles using Active Directory
- Liaising with the Service Desk, Engineering Services and Change Management teams to resolve incidents and escalating where necessary
- Logging calls and utilizing a ticketing system
- Providing exceptional customer service during and after service
- Administer, monitor, and support desktop and mobile infrastructure components
- Regular reporting to line manager and key stakeholders
Your experience must include:
- Tertiary/industry qualifications within IT
- 2+ years supporting desktop and mobile computing environments
- Experience working in a large environment (200+ users ideal)
- Operating knowledge of Windows 2000, Windows XP, Active Directory, hardware, printing technologies, pda hardware/blackberry, terminal servers and general desktop applications
- Strong troubleshooting skills
- General Networking and Communications knowledge
- Outstanding communication and interpersonal skills are essential
See more details for Desktop Support
